Privacy Policy
Last Updated: July 30, 2026
1. Introduction
Total Cabin and Home Maintenance LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, process, and protect your information when you visit our website (totalcabinandhome.com), submit quote requests, communicate with us, or utilize our property maintenance services.
2. Information We Collect
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Full name, email address, telephone numbers, and physical property address.
- Property & Service Details: Property type (cabin, rental, residential home, commercial), requested service categories, maintenance timelines, and specific property notes.
- Communication Records: Records of your correspondence, inquiries, quote requests, phone call logs, and SMS/text messaging exchanges with our team.
- Technical & Usage Data: Browser type, IP address, page views, and interactions with our website forms.
3. Phone Numbers & Text Messaging (SMS) Data Handling
We take phone data privacy and telecommunications compliance seriously. When you submit your telephone or mobile phone number through any form on our website or provide it to us verbally:
A. Strict Non-Sharing Guarantee
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
B. How We Use Phone Numbers
Your phone number is used solely by Total Cabin and Home Maintenance LLC for transactional and service-related purposes, including:
- Responding to your requests for free estimates and property maintenance quotes
- Sending service appointment confirmations, technician arrival notifications, and status updates
- Following up on completed property maintenance visits
- Addressing customer service questions or emergency maintenance inquiries
C. Opt-Out & SMS Consent Withdrawal
You can opt out of receiving SMS text communications at any time. Simply reply STOP to any text message received from us, or contact us directly at sales@totalcabinandhome.com or (865) 346-3444. Once opted out, you will no longer receive text messages unless you re-subscribe.
4. Storage and Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal data, phone numbers, and message logs against unauthorized access, loss, alteration, or disclosure.
- Data Encryption: All data transmitted via our website forms is encrypted using SSL/TLS (HTTPS) protocols.
- Access Control: Access to customer records and contact phone numbers is strictly limited to authorized personnel who require access to fulfill maintenance obligations.
- Data Retention: We retain customer contact information and communication logs only as long as necessary to fulfill service agreements, comply with legal requirements, and resolve customer service inquiries.
5. Disclosure of Information
We do not sell, rent, trade, or lease your personal information or mobile data to third parties. We may disclose your information only in the following limited situations:
- Legal Compliance: When required by law, subpoena, court order, or governmental regulation.
- Protection of Rights: To protect and defend the rights, property, or safety of Total Cabin and Home Maintenance LLC, our employees, or the public.
- Service Providers: Trusted software service partners (e.g., secure hosting, CRM, or messaging gateway tools) that assist us in operating our business under strict confidentiality agreements. These partners are prohibited from using your data for any independent purpose.
6. Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal records
- Withdraw consent for phone or SMS text communications at any time
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our phone data practices, please reach out to us at:
Total Cabin and Home Maintenance LLC
240 North Parkway, Sevierville, TN 37862
Phone: (865) 346-3444
Email: sales@totalcabinandhome.com